DC Group Real Estate is committed to protecting your personal information. This policy
outlines how we collect, use and manage personal information for the purposes of selling,
renting, leasing and managing property and providing other property-related services.
When collecting, using and handling personal information, DC Group Real Estate is
required to comply with the Privacy Act 1988 (Cth) and is bound by the Australian Privacy
Principles set out in that Act.
In this policy, ‘personal information’ means information or an opinion about an identified
individual or an individual who is reasonably identifiable (whether the information is true or
not or recorded in any form or not).
‘Personal information’ when used in this policy also includes sensitive information and
health information. ‘Sensitive information’ is personal information about an individual’s
health, racial or ethnic origin, political opinions or memberships, religious beliefs or
affiliations, philosophical beliefs, professional or trade association/union memberships,
sexual preferences and practices or criminal record. ‘Health information’ includes
information about an individual’s physical or psychological health, health services
provided to the individual or an individual’s expressed wishes about the future provision of
health services.
Who is DC Group Real Estate?
In this policy, DC Group Real Estate refers to all entities under the DC Group Real Estate
Pty Ltd brand.
Why do we collect your personal information?
DC Group Real Estate needs to collect personal information about individuals who:
• apply or are associated with people who apply for a tenancy;
• are currently renting a property we manage;
• seek advice in relation to property investment or management;
• seek or receive services from us in respect of the purchase or sale of a property;
• seek or receive services from us in respect of the leasing or management of a
property or property portfolio.
We also collect personal information about staff and about individuals who are or are
associated with our contractors, business partners and service providers.
DC Group Real Estate uses the personal information it collects for different purposes
depending on the services provided.
If you are a tenant or prospective tenant, we collect personal information for the purpose
of assessing the risk of providing you with a tenancy, processing your tenancy application,
preparing the lease or tenancy agreement, collecting rental payments and other purposes
related to the establishment or management of your tenancy, including the connection of
utilities.
If you are a property owner, we collect personal information for the purpose of managing
or selling your property or property portfolio and providing you with related services.
If you are a purchaser or prospective purchaser, we collect personal information for the
purpose of keeping you updated during the purchase process.
If you are purchasing a property we manage, we collect personal information for the
purpose of managing tenancy changes arising from the change of ownership.
If you are a staff member or associated with a contractor or service provider, we collect
personal information for purposes associated with your employment or managing the
contract or services provided.
If the information we require is not provided, we may not be able to provide the services
you want or to the level you want. For example, we may be unable to:
• properly assess a tenancy application, which may result in the application being
declined;
• provide you with our property management, sales or other services;
• arrange for maintenance or repair of a property; or
• deal with enquiries and complaints.
What personal information do we collect?
The types of personal information DC Group Real Estate collects depends on the type of
service sought or provided. To provide any of our real estate services, whether to a tenant
or owner, we at least need to collect names and contact information. In addition, we also
collect the following types of information:
With tenancy applications, we usually collect:
• identity verification information (e.g. driver license or other ID details);
• emergency contact details;
• details of any current tenancy and/or rental history;
• details of current home ownership;
• employment details (employer(s) and income received);
• business and advisor details if self-employed;
• student information if applicable (place, course of study, income and parents);
• benefit details if receiving social security or other support;
• vehicle and pet ownership;
• names and contact details for referees.
For new or established tenancies, we may also collect:
• information about your use of the property (e.g. for maintenance or utility
connection);
• sensitive or health information, if relevant to the tenancy.
For property owners or purchasers, we usually collect:
• emergency contact information;
• information about the property;
• banking details;
• financial information if we are providing investment advice.
• Insurance information
Where practicable, we allow individuals to deal with us anonymously or using a
pseudonym, usually only for general or preliminary enquiries.
How do we collect personal information?
Where possible, we collect personal information directly from you — in person, in writing,
by telephone, email or via our website or forms
For tenants, this is usually via tenancy application forms.
For property owners, it’s typically when requesting our management or sales services.
We may also collect personal information indirectly from:
• tenancy applicants (regarding other applicants, emergency contacts or referees);
• mercantile agents, tenancy databases, courts, tribunals, bond authorities, or
insurers;
• estate agents;
• tradespeople or contractors.
We rely on clients to ensure any third-party personal information provided is done with
consent or with awareness.
What do we tell you about our collection of personal
information?
We take reasonable steps to ensure individuals are aware of:
• the purpose of collection;
• to whom the information may be disclosed;
• consequences of not providing the information;
• any legal requirement to provide the information.
We typically do this via a collection statement at the point of data collection — in forms,
online portals, or recorded messages. We may also advise through media, mail-outs, or
our website.
Use and disclosure of personal information
DC Group Real Estate uses and discloses personal information for services related to:
• tenancy assessment and management;
• property sales and purchases;
• bond payments and disputes;
• maintenance and utility connection;
• compliance with tenancy and property law;
• client and business management;
• marketing related products and services.
We may disclose personal information to:
• our related entities;
• tenants, co-tenants, and agents;
• property owners, purchasers, and their advisers;
• estate agents;
• tradespeople and utility providers;
• rental bond authorities, courts, tribunals, and insurance providers;
• tenancy database operators and mercantile agents;
• nominated referees;
• media organisations.
We aim to ensure any disclosed information is only used for intended purposes.
You can unsubscribe from DC Group Real Estate's mailing list at any time.
We may still send legally required information even if you’ve opted out of marketing
communications.
How we hold and manage personal information
DC Group Real Estate stores information securely in hard copy and electronic formats. Our
systems are protected through:
• secure premises;
• password-protected systems
• physical security for hard copy files;
• internal privacy training and compliance.
We regularly update records and allow tenants and owners to update their information.
Outdated or unnecessary data is archived or deleted.
Accessing and correcting your personal information
You may request access to the personal information we hold about you, subject to legal
exceptions. Complex or detailed requests may incur a fee.
Requests should be in writing to the Privacy Officer. If accessing information on behalf of
someone else, signed consent is required.
Dealing with DC Group Real Estate online
This policy applies to personal information sent to DC Group Real Estate via email or
online.
While we use safeguards, online transmission carries risks. If you prefer, you can contact
us via telephone, mail, or in person.
Complaints and further information
If you believe your privacy has been interfered with, please contact our Privacy Officer.
We’ll investigate and inform you of the outcome.
For further information or concerns about this policy, please contact us directly.
DC Group Real Estate
Dominiee Clearwater & Courtney Moore
admin@dc-group.com.au
3059 9523